The Balanced Scorecard



A Balanced Scorecard is a vital tool as part of a management system that allows an organization to create a performance-oriented strategy that is translated into action.  This practical workshop will enable participants to improve performance dramatically by creating and using a modern measurement system to engage employees in the challenge of planning, tracking and celebrating strategic change.

Learn to:

  • Create a compelling vision and a balanced mission.
  • Follow a comprehensive step by step process to create a strategic plan
  • Move away from historical measures towards a more balanced approach to tracking the benefits of performance improvement for all stakeholders
  • Set and achieve stretch goals
  • Benchmark your performance against the best
  • Use a simplified format of a Balanced Scorecard at the front-line of your organization
  • Develop action plans that will impact on the achievement of strategic objectives


Managers have traditionally measured their success in terms of historical financial measures. Living by measures such as ROI, monthly profit, profit margins and others has been the obsession of short-term driven thinking.

Strategic leaders think differently. In a word, where change is radical, unpredictable, swift and necessary, they  leading change rather than being dragged along by it. To do this, leaders need to think and plan strategically. They need to plan, engage and encourage strategic change that will drive measurable results for all stakeholders.  

The Balanced Scorecard is a measure of our strategic success. It can simultaneously track success in five key areas: customer service, the effectiveness of internal processes, innovation, financial success and human talent/engagement.  As such its use has become a weapon of significant strategic value.

This workshop will give executives the enthusiasm for the Balanced Scorecard and the tools to go back to their divisions and set the process up.


By the end of this workshop participants will be able to:

  • Follow a step by step process to implement strategic change;
  • See where the Balanced Scorecard fits into the Strategic Planning process;
  • Understand the value of the Balanced Scorecard;
  • See how it could help them improve the effectiveness of their organization;
  • Understand how this measurement system differs from traditional approaches to measurement;
  • Understand the pitfalls that may be associated with changing their measurement system;
  • Learn how to apply the system in their organization by participating in a simulation;
  • Create a vision and mission for their organization;
  • Identify indicators that measure the benefits to the customers, staff and shareholder;
  • Set stretch goals with their people and transfer ownership for achieving those strategic objectives;
  • Benchmark your organization's performance against the best;
  • Link reward and recognition to the new performance indicators;
  • Create a focus on key performance areas;
  • Involve their people in setting a new course that will produce dramatically improved results;
  • Find new ways to delight internal and external customers;
  • Measure the results of your changes;
  • Improve your performance appraisal system to incorporate objective measures of performance.


At this fast-paced, skill-laden workshop, you will get the skills, confidence and tools to bring about a revolution in the way things get done in your organization.

People will learn by listening, seeing and above all, using hands-on practice. The workshop can be customized to give participants the understanding, confidence, practice and "tools" to implement the process in their part of the organization.

We will challenge participant to put the Balanced Scorecard into practice right away. They will have the ability to call on us informally at any time for help regarding the use of any tools they learned in the workshop.



  • The focus of successful organizations;
  • The 5 key expectations of your customers;
  • The importance of having confident, competent and motivated employees;
  • The problem with existing measurement systems;
  • Why existing management practices seldom meet the needs of customers.

Introduction to Strategic Planning

  • The difference between long term planning and Strategic Planning;
  • Alternative approaches to Strategic Planning;
  • Choosing a step by step process that will work for your organization;
  • Anticipating roadblocks to success: readiness assessment;The role of a Balnaced Scorecard in implementing strategic change.

Introduction to the Balanced Scorecard

  • Definition of the Balanced Scorecard;
  • The Balanced Scorecard as a breakthrough in changing organizational culture;
  • The difference between the Balanced Scorecard and conventional measurement systems;
  • Key features of the system;
  • Examples.

Implementation: strategies and steps - Part 1

  • The six primary steps to create a Balanced Scorecard;
  • Creating an effective implementation team;
  • The role and choice of a facilitator;
  • Deciding on whether to use a consultant;
  • A tool to evaluate the organization's readiness for change.

Implementation: strategies and steps - Part 2

  • Creating the vision and mission;
  • Strategies to evaluate your values and dispel management myths;
  • Doing a SWAT analysis;
  • Working with your executive team to identify critical success factors;
  • Evaluating the opportunities: Benchmarking;

Implementation: strategies and steps - Part 3

  • Creating a Strategy Map;
  • Ensuring alignment of all strategic change initiatives;
  • Measuring the changes; Identifying the needs of the customers, staff, shareholders;
  • Establishing appropriate measures that are easy to collect, reliable, accurate and measure things that can be controlled;
  • Spreading ownership for change: creating interdisciplinary process improvement teams;
  • Setting SMART goals;
  • Conducting  monthly review and planning meetings;
  • Rewards and recognition;
  • Cascading the process down through the organization.


"Good, very informative."

"I was delighted about the down to earth, practical approach. It gave me a new way to look at the methods and procedures already in place in my organization."

"The printed material will be very useful to bring back and use in the organization."

"I enjoyed the instructor's style of presentation. It was very relaxed."

"The practicality of the course impressed me."

"The tools we learned were useful. I knew some but discovered better ways of using them."