Communication Skills for Leaders
COMMUNICATION SKILLS FOR LEADERS
A practical workshop to enable you to get your message across and enhance performance.
- Present ideas with confidence;
- Manage conflict;
- Be assertive with regard to your expectations;
- Run outstanding meetings;
- Train people;
- Delegate and empower;
- Getting buy-in and commitment to change;
- Give feedback to others when their performance doesn't meet your expectations.
Chances are your organization is placing a greater emphasis on teamwork in its effort to meet the demanding needs of its stakeholders. Experts consider that the ability of managers to be effective communicators is an essential ingredient for performance improvement of individuals and teams. Managers, by communicating effectively, will ensure that make sure that employees are all shooting in the same direction and focusing on similar goals. This workshop will show leaders how.
A recent study looked at differences in how managers and employee viewed the managers' communications. The survey results showed that the managers rated their own communications skills higher than the employees did. No real surprise! Furthermore, these differences in perception were found to affect employee job satisfaction.
Having consulted with and observed thousands of managers, both effective and otherwise, we have identified a number of success factors in their communications. Effective managers:
- Project a "can-do" attitude
- Set challenging goals
- Give regular feedback to employees - both positive and constructive
- Focus on getting things done
- Strive for continuous improvement
- Never set ceilings on performance
- Provide ongoing training to develop skills and confidence
- Give increased responsibility to enable people to grow
- Communicate, communicate and communicate still more!
- Involve people in decisions that impact them
- Respect and earn respect by acting as a role-model for the behaviour and performance that they expect
- Maintain harmony with and between people in their team
Now we're offering these proven skills to you. But we've concentrated them into a fast paced, skill-packed session. So this is your opportunity to gain vital communication skills, guaranteed to make you more effective and your tea members more motivated and productive.
The training will be customized to incorporate role-plays and simulations as close to real life as possible. It will incorporate state-of-the-art adult education techniques. People will learn by listening, seeing and above all, using hands-on practice. They will also gain from ongoing feedback from their peers and the facilitator. Participants will benefit from an informal, enjoyable learning environment that will encourage active participation and openness.
We will challenge participants to use the skills right away. They will have the ability to call on us informally at any time for help regarding the use of any tools that they learned in the workshop.
WHO SHOULD ATTEND
Leaders, working in a customer-driven environment, who are dependent on their team to get results
LENGTH OF PROGRAM
By the end of the workshop you will be able to:
- Communicate your expectations clearly;
- Get team members interested in your message;
- Get buy-in to difficult and challenging ideas;
- Involve team members in decisions that impact them;
- Get your ideas accepted and implemented;
- Reinforce your spoken message with the unspoken one;
- Avoid conflicts by taking preventive action;
- Coach your people to higher performance;
- Delegate tasks effectively;
- Train people to do things right the first time;
- "Read" people like a book, to be able to respond to non-verbal cues;
- Build the morale of your team;
- Run great meetings to solve problems, make decisions, share information and develop plans;
- Prevent conflict from taking place and deal with it assertively if it does.
LEADING IN A FAST CHANGING ENVIRONMENT
The purpose of organizations. Using the Mission, Vision and Values to lead people. Managing a new generation of people with high expectations. What people expect from a leader.
A definition of leadership. Evaluation of your leadership and communication styles. Four strategies to influence people and improve their performance. Deciding which is right for you. How and when to monitor performance. Why people resent "helicopter management".
COACHING BY USING MEASUREMENT OT BUILD OWNERSHIP AND COMMITMENT
Key skill #1: setting goals. Using the S.M.A.R.T. formula. A day to day system to encourage improved performance. An annual plan for goal setting using a simplified balanced scorecard. Involving your people in identification of key performance indicators, collecting the data and setting goals. Organizing mini teams to find creative new strategies to improve performance.
DAILY COACHING USING EFFECTIVE FEEDBACK
Key skill #2: reinforcing achievement. The one-minute praise and 10 other strategies that will send clear signals of what you expect from your people. Catching people who have met or exceeded your expectations. The four steps to recognize improved performance.
DEALING WITH POOR PERFORMANCE
Key skill #3: giving feedback when performance doesn't meet agreed-upon expectations. Why and how assertive and aggressive communications are different. The 10 golden rules of effective feedback.
IMPROVING PERFORMANCE THROUGH TRAINING
Key skill #4: training. Customizing your training for each person. Getting the maximum value when sending team members on a course. Understanding learning styles. Understanding the many training options. matching training opportunities with learning styles. Treating mistakes as training opportunities. The power of constructive criticism.
DELEGATING & EMPOWERING
Key skill #5: delegation. The six excuses for not delegating. Things you can delegate and others you should not. The 5 key steps to delegation. Picking the right person. What to do if a person doesn't want extra responsibility.
COMMUNICATING IN A TEAM ENVIRONMENT
Key skill #6: running great meetings. Formal and informal meetings: what they are and when to use each type. The problems we encounter in most meetings and simple ways to overcome them. Managing and facilitating compared. Critical elements of an ideal meeting. The four types of meetings and the process associated with each. Working by consensus: how to get everyone to agree in no time at all. The two golden rules of facilitating. Communications skills needed to deal with quiet people, the overbearing person and difficult behaviour.
CONFLICT PREVENTION AND RESOLUTION
Key skill #7: managing conflict. The nature of conflict. The five most common strategies of dealing with conflict. Preventing conflict by dealing with issues before they get out of hand. How to let people know when they have done something that has upset you. Separating the person from the problem. Dealing with conflict between team members using a facilitative approach.